Southwest Airlines name change fees Southwest lets passengers modify or cancel their reservations without charging extra, in contrast to a lot of other airlines. This policy ensures that passengers can make necessary changes to their plans without worrying about incurring additional fees, giving them a great deal of flexibility and peace of mind. Southwest is a customer-friendly option for flexible travel since it allows customers to rebook at the lower cost without incurring penalties if they locate a lower fare after making their initial reservation.